Frequently Asked Questions


How does the scratch removal process work?
A majority of the vehicles on the road today were painted using a base coat/ clear coat process. Meaning that the panels were first sprayed with base coat, which is what gives your vehicle panels its color. The panels are then sprayed with clear coat, which offers the base coat protection, from scratching, contaminants and uv damage. It is also what gives the paint it's glossy finish. So therefore as long as the scratch is not all the way into the base coat it can usually be removed without being re-painted, through fine sanding and buffing. A simple test is to gently run your finger against the scratch, in the opposite direction the scratch is going, if your fingernail does not catch onto the scratch it can usually be removed. The first step in the repair is to wet sand the scratch using a fine grit sandpaper. Once the scratch is removed, the area is then wet sanded using a ultra fine foam sanding disk. The entire panel is then buffed using our 3 stage compound & polish process. Leaving you with a high gloss unscratched finish. Our expert scratch removal technicians have multiple years experience in automotive refinishing & scratch removal, guaranteeing the highest quality repair. We are your body shop alternative.

How does the 3 stage compound & polish buffing process work?
The compound & polish buffing process is used to remove minor scratches, oxidization, (which makes the clear coat have a smoky hazed look to it) swirl marks, and surface imperfections. First all of the exterior painted panels are buffed with compound, this is what removes the heavy surface imperfections & scratches. The next step is buffing using a finish polish, which removes minor scratches, swirl marks,& restores the high gloss clear coat. The final step is ultra fine polish buffing, which optimizes clear coat gloss, and ensures a flawless auto finish.

What is vehicle "claying" & when is it used?
Vehicle "claying" is the use of special formulated detailing clay to remove surface contaminants, including paint over spray from vehicle painted surfaces, chrome and glass. This service is included with any exterior recondition package that includes buffing.

What is the difference between Wax & Sealant?
Wax & Sealant both provide protection to painted surfaces, and enhance clear coat gloss. The main difference is the amount of time they each protect for. Our wax provides a high gloss finish, with surface protection lasting 4 to 6 months, where our Advanced Polymer Paint Sealant provides maximum gloss, with protection that lasts up to 12 months!

Why do you use vapor steam cleaners, instead of carpet extractors for interior reconditioning?

Vapor Steam Cleaners

Uses 300 degree vapor steam to clean
No harsh chemicals
Leaves carpet & seats dry after being cleaned
Removes strong odors
Better for you, your vehicle & the environment

Carpet Extractors
Uses hot water and harsh chemicals to clean
Leaves carpet & seats wet after being cleaned (which can lead to mildew)Removes odors, but can leave behind a very strong

What is interior fabric protection ?
This interior add on service is great for the newly reconditioned interior, and a must on any recently purchased vehicle. This product is sprayed on all interior fabrics after being cleaned, it dries in seconds and leaves no sticky feeling. It forms an invisible barrier between your interior fabrics and stains. It will keep your freshly detailed interior, freshly detailed for a lot longer!

How long do your services take to complete?
Service times depend on service needed, vehicle size, vehicle condition & package add on options. Below are average service times on our most popular packages. These labor times are with one technician working on your vehicle, 2 technicians will result in faster labor times.

Interior Recondition: 3.5 to 4 hours
Polish & Protect: 3 to 4 hours
Platinum Package: 5.5 to 6 hours
Wash & Wax or Wash & Seal: 1.25 to 2 hours

What forms of payment do you accept, and do you sell gift certificates?
We accept cash, check, Visa, MasterCard, American Express, & Discover cards. We do sell gift certificates, which make a great gift for any occasion.

Your available by appointment, so what's your hours?
Monday-Friday: 8:00 AM to 8:00 PM Saturday-Sunday: 9:00 AM to 5:00 PM We know that your schedule can be hectic, early/late pick up and drop off is available, call for more details.

Do you have a referral program?
We offer the following referral incentive: -If you refer 3 new customers within 90 days of your service, you receive a interior/exterior express detail for the vehicle of your choice.

Do you offer mobile detailing all year?
We offer our mobile detailing in the spring, summer, & fall to retail customers. We are unable to offer this service in the winter due to cold temperatures to retail customers and it is limited to only our commercial accounts from December-March.